Frequently Asked Questions
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WelcomeSanta.com is an online video chat company - facilitating live two-way chats between Santa and believers on a scheduled chat. We partnered with Santa to spread the joy of Christmas to children all over the world.
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You must have
  • A computer, tablet, or video capable smart phone.
  • iOS MUST use Safari to work correctly
  • All other systems may use Chrome, Firefox, or Safari (Windows, Mac OS, Android)
  • High-speed internet. Your upload and download speeds must be at least 650 kbps (.65 Mbps). Better than 1 Mbps is recommended.Test at one of these two sites
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Log back into your account where you added the personalization details, and you will now see a button to start the Chat room. Santa will meet you there at the sceduled time!
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Just view Santa's availability on the Book Now page, and you can choose the best time for you!
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Chats are typically five to ten minutes long.
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Santa's helpers have identified a great set of questions that will make for a fantastic experience during the chat.
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Once you've purchased a chat time with Santa, we just need your email and a password you set. This allows you to log in to add personal details and start the chat when the time comes.
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Our website security has been independently validated by third-party testing and we partner with professional Santas all of whom have current Nationwide Background Checks.
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