Frequently Asked Questions
WelcomeSanta.com is an online video chat company - facilitating live two-way chats between Santa and believers on a scheduled chat. We partnered with Santa to spread the joy of Christmas to children all over the world.
You must have
A computer, tablet, or video capable smart phone. iOS MUST use Safari to work correctly All other systems may use Chrome, Firefox, or Safari (Windows, Mac OS, Android) High-speed internet. Your upload and download speeds must be at least 650 kbps (.65 Mbps). Better than 1 Mbps is recommended. Test at one of these two sites
Log back into your account where you added the personalization details, and you will now see a button to start the Chat room. Santa will meet you there at the sceduled time!
Just view Santa's availability on the Book Now page, and you can choose the best time for you!
Chats are typically five to ten minutes long.
Santa's helpers have identified a great set of questions that will make for a fantastic experience during the chat.
Once you've purchased a chat time with Santa, we just need your email and a password you set. This allows you to log in to add personal details and start the chat when the time comes.
Our website security has been independently validated by third-party testing and we partner with professional Santas all of whom have current Nationwide Background Checks.